Transaction View

Transaction view you are able to see all the details related to a particular transaction like customer name, email address, service details and more as shown below.

Transaction display features (from the left hand side column display).

• Transaction main details and tool bar.
• Payment Details – shows date payment was made, amount paid and type of card used.
• Service Details – shows a description of the service type, transaction details and customer information.
• Fraud centre – gives a description of any fraud alert.

Transaction status.

1. Queued – system is processing the link.
2. Sent – the payment link has been sent.
3. Paid – customer has made payment.
4. Cancel – to cancel an unpaid transaction.

Toolbar display.

1. Transaction log -Contains an audit trail of all actions made done within a transaction including:

• Customer IP location.
• Any error received during payment of the transaction.
• Number of cards used to try making the payment.
• Last 4 digits of the card used to make the payment.
• Detailed log of any activity/change done within the transaction.

2. Go to Payment page – Opens the payment page link sent to the customer’s email address.
3. Copy payment URL to Clipboard – Copies the payment page link.
4. Print – Prints transaction details to your default printer.
5. Refresh – Refreshes the page.
6. Go to previous record.
7. Go to next record.

| Customer Care Center |New Transaction Guide| [email protected] | www.dpogroup.com|

|Document ver: 1.0 | 18Th June 14 |