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No, Network no longer charges set up fees. Newly onboarded merchants are no longer required to pay a set up fee.
Funds processed by Network will be settled to the merchant’s nominated bank account or M-PESA (Kenya). This is all dependent on the related regulations from the processing country. Kindly contact your account manager or support desk for clarity on your preferred settlement option.
We are a Payment Service Provider (PSP), focussing on facilitating the online payment process. A single connection to Network allows your business to accept credit and debit cards, mobile money payments and bank transfers.
We accept all major payment methods, including credit and debit cards, bank transfers, mobile money payments like PayPal, M-Pesa, Tigo Pesa (Tanzania), Airtel Money, and MTN (Zambia, Uganda, and Rwanda).
Being a cloud-based solution, Network can be used by your shoppers globally.
Kept for security purposes, a rolling reserve is an amount held by banks for all card payments. With no report of chargebacks, the rolling reserve is usually released after 180 days once the transaction is verified.
Network International, which acquired DPO Pay in 2021, is the leading enabler of digital commerce in the Middle East and Africa (MEA) region. With over 25 years of experience in delivering innovative solutions that drives revenue and profitability for their customers, Network has grown from strength to strength to become the largest acquirer in the UAE.
You can find out more about Network International’s acquisition of DPO Pay here. More information about Network International can be found on the website here.
More on the unified group domain can be found here.
No, not at all. The transition to @network.global forms part of our efforts to streamline our communication channels and present a unified identity as part of Network International. We assure you that this change will not impact your payment processing services. We remain dedicated to providing you and your customers with a safe, efficient and seamless payment experience.
At this stage, no. You can still contact support via email on [email protected] or via the live chat on our website, www.dpogroup.com. When we update the support email domain we’ll let all our merchants know via email and update this article.
Finding new ways to make your life easier is at the heart of what we do here at Network. The latest in a series of updates designed to create a better experience for you, the merchant, is to improve the look and feel of your dashboard.
No, there is no change. Everything remains the same as before. We have only changed the look and feel of the Network system.
Click on ‘Add Email Transaction’ to send a payment link.
Click on ‘@Direct Pay’ button to charge your Virtual Card.
Click on ‘Report Center’ on the top middle of your DPO Page and select the report labelled ‘Settlement Report’
Scroll to the bottom of your Network account and click on ‘Commercial Terms’
You will be able to view your rates and confirm your settlement cycle
We integrated with major eCommerce shopping cart platforms like WooCommerce, Magento, Prestashop, Shopify, Wix, Gravity Forms, WHMCS, OpenCart, and Ecwid.
We use XML as the primary coding language and PHP as the secondary.
Settlement is when Network pays you the funds, for the sales processes through your Network Account.
Your funds are kept in your Network Account as we verify that all transactions are legitimate to protect your business against fraud.
Because of processing and verification: online payments are high-risk transactions, and Network screens and clear each transaction to protect your business from fraud.
A chargeback is when a customer disputes a transaction on their card requesting a reversal of funds initiated by the cardholder’s bank. You, as the Merchant, are responsible for repaying the funds to your shopper.
We will assist you throughout the chargeback process.
You as the Merchant.
Network processes the payment on your behalf. Therefore we are the Merchant on record.
Get in touch with us to initiate a refund. Note that refunds are essential to prevent potential chargebacks.
3DS is a security protocol that aims to prevent fraudulent use of Payment cards by authenticating cardholders in card-not-present (CNP) online transactions. It is a second layer of security implemented by the card schemes to protect card holders by verifying that it is the card owners performing those transactions.
The 3DS process can be compared to entering a PIN at a point-of-sale machine when making a purchase in the card present environment.
3DS gives the cardholder a peace of mind knowing that their card is not being misused by fraudsters and presents a more accurate and natural way of authentication.
No, it is up to each merchant to decide whether to implement 3DS or not. However, 3DS is now being adopted by more merchants to protect consumers and businesses from fraudulent activity.
The cardholder will be redirected to an authentication page on the Network platform while making payment, where they will be asked to enter a code that will be sent to their phone or email.
Recheck if the OTP provided is correctly input. There is an option to request the OTP in case it delays being delivered. If the error persists, kindly reach out to your card support team on the number indicated on the back of your card for assistance.
Click here to find the card payment response codes.
Check that you have sufficient mobile coverage (network) to receive SMS or email you can also resend the OTP to ensure that this works, if it doesn’t after these actions, contact your card support team for assistance.
The OTP is valid for five minutes after which you generate a new one by clicking the Resend button. The resend option is only available three times
3D Secure is a security protocol that protects a buyer’s credit card against unauthorised access when shopping online. This service enables buyers to validate their online card transactions and prevent fraudulent use by unauthorised individuals.
3D Secure 2.0 (also known as 3DS2, EMV 3-D Secure or 3D Secure 2.0) is the updated version of 3D Secure that provides an improved mobile-first level of authentication and caters for a better user experience.
With 3DS2, businesses and their payment provider can send more data on each transaction to the cardholder’s bank. This data includes payment-specific data like the shipping address and contextual data, like the customer’s device ID or previous transaction history.
From 14 October 2022, 3D Secure 1 will no longer be supported as a security protocol. Only authentication via 3D Secure 2 will be available from that date onwards. This international update affects credit and debit card payments worldwide. Banks and payment providers have been rolling out 3D Secure 2 in preparation for this cut-off date. Your customers’ credit, cheque, and debit credit card payments will continue to go through successfully.
Once you register with us and submitted all the relevant KYC documents, your account will be live within 24hrs.
Know Your Customer (KYC) Documents include:
Register your business or contact us, and we will help you get started.
There are no additional features you need to make use of Network.
Your funds will remain on your DPO Pay merchant account until you provide us with your bank settlement details. Click Here to provide.
