DPO Pay by Network

Card Payment
Response Codes

Decline CodeShort DescriptionExplanation
21No action takenTransaction declined by your Bank. Kindly reach out to the Bank for further assistance.
62Restricted cardTransaction declined by your Bank. Kindly reach out to the Bank for further assistance.
63Security violation.Transaction declined by your Bank. Kindly reach out to the Bank for further assistance.
57Transaction not permitted to cardholderTransaction declined by your Bank. Kindly reach out to the Bank for further assistance.
6ErrorTransaction declined by your Bank. Kindly reach out to the Bank for further assistance.
77Invalid "from" accountTransaction declined by your Bank. Kindly reach out to the Bank for further assistance.
76Invalid "to" accountTransaction declined by your Bank. Kindly reach out to the Bank for further assistance.
1Refer to BankTransaction declined by your Bank. Kindly reach out to the Bank for further assistance.
2Refer to Bank, special conditionTransaction declined by your Bank. Kindly reach out to the Bank for further assistance.
12Invalid transactionTransaction declined by your Bank. Kindly reach out to the Bank for further assistance.
35Contact acquirer, pick-upBank Error, Kindly reach out to your Bank
34Issuer suspects fraud, pick-up cardBank Suspects Card is fraudulent, Kindly reach out to your Bank for them to validate or advise further.
CVFailure CVCard Decline, Kindly reach out to your Bank for assistance.
5Do not honor. The transaction was declined by the issuer without definition or reasonDo not Honour Error, Kindly reach out to your Bank and request them to authorise the payment and retry.
38PIN tries exceeded, pick-upExceeded PIN trial attempts, Kindly reach out to your Bank for assistance.
33Expired card, pick-upExpired Card, Kindly reach out to your Bank for them to validate or advise further.
31Bank not supportedInvalid Card number, Kindly reach out to your Bank for them to validate or advise further.
15No such issuerInvalid Card number, Kindly reach out to your Bank for them to validate or advise further.
14Invalid card #Invalid Card, Kindly reach out to your Bank for them to validate or advise further.
3Invalid merchant numberCode 3: Invalid Merchand (Kindly reach out to [email protected] for assistance).
17Customer cancellationKindly note you have canceled this transaction.
19Re enter transactionCode 19: Kindly retry payment
87Network UnavailableNetwork Unavailable. Kindly retry payment
22Suspected malfunctionSuspected malfunction. Kindly retry payment
30Format error, callCode 30: Kindly retry payment
51Not sufficient fundsNo Sufficient funds to complete this payment. Kindly top up your card or reach out to your bank to increase the transaction limit on the card
75PIN tries exceededPIN attempts exceeded, Kindly reach out to your Bank for assistance.
41Lost Card, capture for rewardReported as lost card, Kindly reach out to your Bank for assistance.
43Stolen Card, capture for rewardReported as lost card, Kindly reach out to your Bank for assistance.
4Pick-up card. Capture for rewardReported as lost card, Kindly reach out to your Bank for assistance.
7Pick-up card, special conditionReported as lost card, Kindly reach out to your Bank for assistance.
36Restricted card, pick-upReported as lost/stolen pick-up card, Kindly reach out to your Bank for assistance.
37Call security, pick-upReported as Pick Up, Kindly reach out to your Bank for assistance.
68Response received too lateResponse received too late. Kindly retry payment
66Call acquirer securitySecurity Decline, Kindly reach out to your Bank for assistance.
59Suspected fraudSuspected fraud by your Bank. Please use another Card
T3Amount ErrorThe amount exceeds your limit, kindly reach out to your Bank for them to review the set limits on the card.
13Invalid amountThe amount exceeds your withdrawal limit, kindly reach out to your Bank for them to review the set limits on the card.
61Exceeds withdrawal limitThe amount you are trying to pay has exceed your daily card limit, Kindly reach out to your Bank for further assistance.
54Expired cardThe card you are using to pay has expired, Kindly reach out to your Bank for replacement.
65Exceeds withdrawal frequencyThe transaction exceeds your limit, kindly reach out to your Bank for them to review the set limits on the card.
N4DeclineTransaction declined by your Bank. Kindly reach out to the Bank for further assistance.
86Cannot verify PINWrong CVV, Please check and retry payment
N7CVV2 MismatchWrong CVV, Please check and retry payment
55Incorrect PINWrong PIN, Please check and retry payment
56No card recordInvalid Card , Kindly reach out to your Bank for them to validate or advise further.
78Invalid account specified (general)Account Validation failure. Kindly contact the Bank
84Invalid authorization life cycleThe transaction could not be fulfilled. Kindly retry Payment
58Transaction not permitted on terminalCode: 58. Terminal failure (Kindly reach out to [email protected] for assistance.)