Tucked within the Kilimani suburbs, Malo Malo BBQ restaurant is a social hub full of energy. The rich aroma of Swahili spices lingers in the air, plates constantly moving from the kitchen to the table and a steady stream of customers flows through its beautiful, landscaped space. Guests come for food, but they also expect quick service delivery, easy payment and a smooth end to their meal.
That is where Network comes in.
Network helps Malo Malo BBQ manage payments through one simple POS system. This gives the restaurant more payment options, faster checkouts and fewer delays during busy service hours.
At the centre of Malo Malois is Sophia, the entrepreneur behind the business. Her journey didn’t start in the boardroom but rather at home during an Eid family gathering. She was cooking for relatives, as she had done many times before. However, on that particular day, her brother posed an idea: “Why not share your culinary talent with others?
Sophia took the idea seriously. What began as encouragement from family became the start of Malo Malo as a restaurant built around bold flavours, warm service and the feeling of sharing good food with people around you.
As the restaurant grew, Sophia faced a new challenge. The business was serving more customers, handling more orders and managing an increased flow of payments. Having a smooth service started mattering as much as great food.
Payments have now become a key part of the restaurant business experience.
When customers finish a meal, they want to pay quickly and leave stress-free. For the Malo Malo, it is key for them to avoid slow or limited payment options, as they can create queues and delay service. This takes away attention away from customers.
Sophia saw a better way during a visit to a store in Karen, Nairobi. The business was accepting different payment methods through one POS device. Albeit a small moment by today’s standards, it stood out to her as she recognised the
potential impact such a solution could have on her own operations and decided to act. She reached out to Network International (Network), where she found a partner who responded quickly and understood exactly what her business needed.
With the introduction of the Network POS system, the restaurant has transformed how it handles payments. The restaurant now accepts multiple payment methods through one streamlined platform, alleviating the stress of juggling different payment channels. This has resulted in faster checkouts, fewer delays and smoother flow of service, especially during peak hours.
For Sophia, this has changed how the team works.
“With Network POS, payments are always fast, secure and seamless, which helps us take care of more customers without delays. This has helped Malo Malo to deliver on the holistic theme of good food and smooth service,” said Sophia.
As payments work well in the background, the team can focus more on the customers, enabling them to serve tables faster, manage busy periods better, and spend more time building relationships with repeat visitors.
Malo Malo BBQ shows what happens when passion meets the right support. Sophia turned a family moment into a growing restaurant with Network, helping her team keep up with that growth by making payments simpler, faster, and easier to manage.
For restaurants, your guests remember the full experience, from the first bite to the final payment. When that last step feels easy, it leaves the right lasting impression.
Did you know you can run your restaurant with fewer payment delays? All you need is the right payment partner
Network gives your business a one-stop shop to accept multiple payment methods, speed up checkout, and keep service moving during busy hours. Whether you run a restaurant, café, bar, or catering business, Network helps you serve customers faster and manage payments with less stress.
Talk to Network today and give your customers a smoother way to pay.
