Experience has shown that the festive season is preferred by Ā fraudsters as the mood is more relaxed.
In light of this we would like you to follow the below procedure Ā to ensure that you remain protected:
- Issue Ā e-tickets to customers who are have been verified Ā and authenticated by yourselves and/or 3G Direct Pay.
- Ensure that in all cases the card holder is one of the travelling passengers. If the cardholder is not any of the travelling passengers, kindly send an email to: [email protected]; for further assistance in verifying the details.
- In a case that a customer sends you scanned copies of credit cards Ā both the front and the back, or full card details when you have not asked for them, please get in touch with 3G Direct Pay to verify the details.
- For Customers who have made the bookings and payments online kindly verify the card at theĀ Check in Procedure
- Transactions with red dots, apply the Fraud Prevention Checklist
- For fraudulent Email Template examples click here
